NSX Troubleshooting Scenario 11 – Solution

Welcome to the eleventh installment of a new series of NSX troubleshooting scenarios. Thanks to everyone who took the time to comment on the first half of the scenario. Today I’ll be performing some troubleshooting and will show how I came to the solution.

Please see the first half for more detail on the problem symptoms and some scoping.

Getting Started

As you’ll recall in the first half, our fictional customer was seeing some HA heartbeat channel alarms in the new HTML5 NSX dashboard.

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After doing some digging, we were able to determine that the ESG had an interface configured for HA on VLAN 16 and that from the CLI, the edge really was complaining about being unable to reach its peer.

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You probably noticed in the first half, that the HA interface doesn’t have an IP address configured. This may look odd, but it’s fine. Even if you did specify a custom /30 IP address for HA purposes, it would not show up as an interface IP address here. Rather, you’d need to look for one specified in the HA configuration settings here:

Continue reading “NSX Troubleshooting Scenario 11 – Solution”

NSX Troubleshooting Scenario 11

Welcome to the eleventh installment of my NSX troubleshooting series. What I hope to do in these posts is share some of the common issues I run across from day to day. Each scenario will be a two-part post. The first will be an outline of the symptoms and problem statement along with bits of information from the environment. The second will be the solution, including the troubleshooting and investigation I did to get there.

The Scenario

As always, we’ll start with a brief problem statement:

“One of my ESXi hosts has a hardware problem. Ever since putting it into maintenance mode, I’m getting edge high availability alarms in the NSX dashboard. I think this may be a false alarm, because the two appliances are in the correct active and standby roles and not in split-brain. Why is this happening?”

A good question. This customer is using NSX 6.4.0, so the new HTML5 dashboard is what they are referring to here. Let’s see the dashboard alarms first hand.

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This is alarm code 130200, which indicates a failed HA heartbeat channel. This simply means that the two ESGs can’t talk to each other on the HA interface that was specified. Let’s have a look at edge-3, which is the ESG in question.

Continue reading “NSX Troubleshooting Scenario 11”