3dfx Voodoo 2 Repair Attempt

I’m always keeping an eye out for old parts on eBay. One of my saved searches, of course, is for the string “3dfx”. I’ve always had a soft spot for the original king of 3D gaming, but just about everything made by 3dfx is collectable and commands a hefty price premium these days. I usually try to steer clear of things marked “untested” or “for repair” but sometimes a deal is just too good to pass up.

When I came across this as-is, untested 3dfx Voodoo 2 for a great price, I decided to take a chance on it. It did show some obvious signs damage in the eBay listing pictures, including some visible scratches and a bent PCI bracket. I could also see some of the chip legs were bent, which can sometimes be tricky to get straightened out. I knew it would probably not work without a repair or two, but maybe I’d get lucky?

Continue reading “3dfx Voodoo 2 Repair Attempt”

Windows 10 Remote Desktop Error Code 0x4 or 0x204

TLDR: Modify your power plan to ensure your VM isn’t going to sleep!

I had recently deployed a new Windows 10 based VM that would serve as an RDP jump box to access lab resources. Initially RDP worked fine, but I noticed that after a while I couldn’t connect any more. The only way to rouse it from this state was to open a direct console window from the vSphere Client, or to reboot the VM.


The exact error message from the Remote Desktop for Mac window is:

“We couldn’t connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.

Error code: 0x204”

In addition to the 0x204 error, I also saw “Error code: 0x4” numerous times as well.

The two error codes I kept getting (0x204 and 0x4) were not helpful and just led me on a wild goose chase. These codes were only reported on the Mac RDP client and Windows was more generic:


Clearly the message “Make sure the PC is turned on” garnered no attention from a seasoned IT professional like me, but in the end turned out to be relevant. The issue was that the Windows 10 VM was going to sleep.


I only noticed this when I saw a blacked-out screen in the console preview and the lack of a hostname or IP address listed. This tells me that VMware tools hasn’t checked in for a period of time.

I’m not sure if an incoming RDP connection attempt would wake a physical machine in this state, but sleep isn’t very beneficial to a VM. I simply modified the power settings to prevent sleep and hibernation and the issue hasn’t happened again.


Windows Server varieties don’t behave this way, but because Windows 10 is primarily intended for bare-metal laptop and desktop use cases, power saving features are enabled by default.

This is a pretty basic problem, but I thought I’d do a post just in case it helps someone else who overlooked the obvious like I did and instead tried chasing up hexadecimal error codes 🙂

vCenter 7 Upgrade Error Due to Expired Password

If you are attempting to upgrade your vCenter Server and are getting stuck in stage one while connecting to the source appliance, a simple password change may get you going again. In my case, I was upgrading from vCenter 6.7 U2 to 7.0 but this could certainly occur with other upgrade paths as well. I got the following error:

“A problem occurred while getting data from the source vCenter Server.”


The error message is pretty non-descript, but we do get the option to download some logging. In the log file downloaded, it seems pretty clear that this is an authentication problem:

2020-04-12T20:13:55.435Z - info: VM Identifier for Source VC: vm-16
2020-04-12T20:13:55.568Z - debug: initiateFileTransferFromGuest error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2020-04-12T20:13:55.568Z - debug: Failed to get fileTransferInfo:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2020-04-12T20:13:55.568Z - debug: Failed to get url of file in guest vm:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2020-04-12T20:13:55.569Z - error: Failed to read the nodetype, Error: Failed to authenticate with the guest operating system using the supplied credentials.
2020-04-12T20:13:55.569Z - info: Checking if password expired
2020-04-12T20:13:58.915Z - info: Stream :: close
2020-04-12T20:13:58.915Z - info: Password not expired
2020-04-12T20:13:58.917Z - error: sourcePrecheck: error in getting source Info: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.

Despite double checking that my credentials were correct, the logging insisted that there was something wrong with them. The logging also states that the password was not expired. Despite this, I decided to check anyway:

root@vc [ ~ ]# chage -l root
You are required to change your password immediately (root enforced)
chage: PAM: Authentication token is no longer valid; new one required

Well, that’ll do it. Looks like the root password was expired after all. I found it odd that it allowed me to login via SSH without any kind of password expiry warning. I changed the password using the ‘passwd’ root shell command.

root@vc [ ~ ]# passwd
New password:
BAD PASSWORD: it is based on a dictionary word
Retype new password:
passwd: password updated successfully
root@vc [ ~ ]# chage -l root
Last password change                                    : Apr 12, 2020
Password expires                                        : Jul 11, 2020
Password inactive                                       : never
Account expires                                         : never
Minimum number of days between password change          : 0
Maximum number of days between password change          : 90
Number of days of warning before password expires       : 7

After changing the password from the CLI, the upgrade progressed normally! Hopefully this tip may help others that get stuck on this step as well.

Ten Tips for Working from Home

The recent COVID-19 situation around the world has resulted in a large number of people having to work from home. Most in IT roles have had to work from home at one time or another due to illness, inclement weather or some other reason, but they generally don’t have to for longer than a few days consecutively. Having to work from home longer-term is a whole other ballgame in my opinion. Depending on your personality, it can be a really daunting prospect. Those that are very extroverted and strive on social interaction may find it difficult but if you are like me – more of an introvert – you may adapt more easily. Regardless of your personality-type, there are a number of things you can do to survive or even thrive at home. I decided to focus less on the technical aspects and more on the other side of the equation. Most people know that a laptop, good internet connection and VPN access is essential, but it’s the other things that aren’t always obvious.

I’ve got about four and a half years of working from home under my belt. During that time, I learned a few lessons along the way. Here are some tips for those of you finding yourself in this situation.

1. Maintain a Morning Routine

About two or three weeks into my WFH experience I found myself waking up later and later in the morning. Having a commute that involves nothing more than walking down the hall is great, but it eventually got to the point where I’d roll out of bed about five minutes before I had to be online. Believe me, this isn’t a great way to start your day and will make you feel crummy all day long. If you’ve got kids that you have to get ready for school, or if your significant other has to commute, this will be less of a problem for you. If not, be sure to give yourself at least an hour every morning to start the day off right. Make a decent breakfast, have your coffee and do all of the same personal hygiene related things you’d do before commuting to the office. Avoid working from home in your pyjamas and you’ll feel a lot better all day long.

2. Maintain a Proper Work Space

Sitting on the couch with your laptop and your feet up sounds great at first, but this simply isn’t a good idea long-term. It isn’t good for your posture, joints and health – and you simply won’t be as productive. At the very minimum, I’d recommend having a proper desk and high-quality office chair so that you can sit upright. Ideally, you should be using a keyboard, mouse and external monitor (or multiple displays) at the proper height. Another key piece of hardware to have with you at all times is a high-quality headset. Wireless is best as it’ll allow you to move around the house during calls. I was fortunate to be able to take home a great office chair and some 24” displays from the office and received some financial assistance to purchase a desk and other essentials.

3. Pick a Room to Call Your Office

This may not be possible for everyone depending on the size of your home or apartment, but if you can, find a quiet room or space that will be dedicated for home office use. Sticking your desk in the living room where your kids are watching TV at full volume and crawling all over you may not be the best place to setup shop. Considering using a spare bedroom, or a quieter corner of your home. Be sure the room is comfortable and well-lit, or you simply won’t work effectively. I don’t recommend sticking yourself in a dark, damp corner of an unfinished basement, even if it is quiet there. Having a dedicated room also helps you to mentally separate work from home, which is good for work-life balance as I’ll cover in another point.

4. Keep In Touch with Colleagues

The old saying “out of sight, out of mind” can be relevant to employees that work from home. When I was at the office, I worked with a large local team and also collaborated with colleagues all over the world. I was naturally more inclined to speak to the people around me than to reach out to colleagues at other offices. Suddenly, when I had to work from home, everyone was remote. There was no more local team that I saw every day. If you are not the social type, it can be important to find ways to keep in touch with your teammates. Remind everyone that you are still around. Pick up the phone and ask people what they are working on. If you were close at the office, keep in touch about what’s going on outside of work as well. Even if you are “out of sight” you need to make sure you are not “out of mind”. This will help you to continue to feel like a valuable part of the team and will help you to stay engaged.

5. Keep In Touch with Your Manager

This is similar to the previous point, but I wanted to make special mention here. Over the last few years, I’ve had several managers. Some were terrific at making the remote workforce feel like part of the team and others were not. If you start hearing about changes in the team from others or have missed out on special projects and opportunities you would have been interested in, this could be a red flag. Be sure that you are doing some “managing” yourself. Take the initiative to stay in touch with your manager to discuss the things you are working on. Make sure you are still having those one-on-one meetings and checking in regularly regarding your development goals. If your team doesn’t have regular team meetings, encourage your manager to get them setup. If your manager doesn’t make the effort to stay in touch with you, it’ll be up to you to ensure this happens.

6. Use Video Conferencing

Using the phone and instant messaging apps will always be part of the day to day, but video conferencing can be a great tool for the remote workforce. When my team started working from home, we would do multi-participant zoom video meetings just to chat and check in with each other. Seeing everyone face-to-face in their home offices was comforting because we knew we were all in the same situation. If you can’t meet in person, this is the next best thing. Over the years, technology has improved so much in this area. I remember back in the early-2000s how cumbersome and challenging video conferencing was to get going. Today it is readily available and simple to use. Take advantage of it! If you don’t already have a high-quality external USB camera, I’d recommend picking one up. They aren’t expensive and are much better for those with external monitor setups than the one integrated in the laptop.

7. Maintain a Healthy Work-life Balance

Not having to commute and being closer to family should – in theory – promote a much better work-life balance. Surprisingly, for some people, working from home can have the opposite effect. Sometimes you just get “into the zone” and the line between work and home gets blurred. It can be tempting to keep working past 5:00 just because you are already home. Or perhaps you’ll leave your laptop signed in to keep an eye on things. If you never go into the office, then you never left the office either – you may feel trapped in a perpetual state of work. This degree of availability may be expected in some roles, but if it isn’t, try to set boundaries between work hours and home hours. Consider powering off your laptop and only allowing critical alerts through on your phone should you be needed. Tell your colleagues to call you if anything urgent comes up instead of staying glued to your laptop. Believe me – it’s a lot easier to fall into this when you are at home versus commuting into an office.

8. Take Breaks and a Proper Lunch

This one could have been lumped in with the previous point, but I think it deserves special mention. Breaks and lunch are often social events. At the office, your colleagues may reach out to you to see where or when you want to go for lunch. There are queues to let you know it’s time to take a break – people start leaving the office, the smell of microwaved leftovers begins emanating from the break rooms. When you are working from home, you simply don’t get these reminders. When I first started, I would find myself skipping lunch, or taking breaks way too late, usually after mental exhaustion has already set in. Consider creating a calendar invite to remind yourself. Also, be sure to get away from your laptop for at least part of your lunch. Get up, stretch, take a walk. Don’t be tempted to simply grab some food and eat in front of your screen.

9. Get Some Daily Exercise

Working from home usually means you are moving less. It may not seem obvious, but when you commute you are doing a lot more walking. You walk to your car, from the parking garage to your office. Maybe up some stairs, or between buses or subway stations even. While at the office, you’ll probably also move around more – to the cafeteria, between buildings and to meeting rooms. There have been some clear scientific links between healthy mental function and physical exercise. If you are already out of your element working from home, find some ways to introduce some physical exercise into your routine. Take a walk around the block at lunch time, or simply get up and go up and down the stairs a bit. I have a treadmill in the basement that I try to use each day when time permits.

10. Enjoy the Benefits!

Last but not least, enjoy the many benefits of working from home! Once you overcome the challenges, you’ll begin to appreciate the benefits as time goes on. To be honest, I have become so accustomed to working from home that it would be very difficult for me to start commuting again. If you are able to create a functional workspace, effectively communicate with colleagues and keep a healthy work-life balance, you can be just as productive at home than you can at work. Depending on the type of work you do, I’d go so far as to say you can be even more productive. Don’t forget the financial benefits as well – less spent on petrol, car maintenance and transit. There are also some tax benefits you should explore. Here in Canada, a portion of your home utility bills are tax deductible if you are a permanent work-from-home employee. For those who have to commute, getting that hour or two back that would normally be spent sitting in a car can be priceless. That is time that can be better spent with family and doing the things you love.

I hope these tips help others. If you have other suggestions, please feel free to add a comment below or on Twitter.

Noctua NH-U12S chromax.black Heatsink Review

Great cooling performance and low noise. An excellent heatsink for the AMD Ryzen 3000 Series.

After over six years of use, it was time to put my faithful desktop gaming system out to pasture and to build a new one. Like many others building systems recently, I decided to step back over to the red team and put together a Ryzen 3000/X570 system this time around.

All the rave reviews of AMD’s new Zen 2 architecture were not exaggerated in my opinion – The new system is very responsive and feels much faster than the second generation Intel i7 processor it replaced.


My initial impressions of AMD’s new heatsinks were positive as they are quite impressive looking – much taller and heftier than Intel’s boxed heatsinks. Even their screw and spring based mounting system is far superior to stock heatsinks of the past. This heatsink seemed so promising that this was one of the first builds I have ever done where I had no plans to replace the stock cooler.

When I powered on the system for the first time, I was appalled by the terrible acoustic profile of the wraith spire fan. At its full 3000 RPM it’s unbearably loud and to make matters worse, Gigabyte’s default PWM fan profile had the fan constantly spinning up and down in response to temperature changes. I was so annoyed by the fan cycling that I just gave up and created a custom profile forcing the fan to about 50% until the CPU reaches a very high temperature. I actually preferred the constant annoyance of 50% to the horrible spinning up and down that would happen all the time. The cooling performance wasn’t horrible, but I just couldn’t handle the fan. I think I used the system for about an hour before I was determined that I needed an aftermarket cooler.

Noctua was kind enough to provide me with a review sample of their NH-U12S chromax.black edition heatsink to try out today.


noctua_200x200pxNoctua is an Austrian company well known for their low noise fans and high-end heatsinks. I’ve been using Noctua heatsinks for ages. In fact, I reviewed some of their original heatsinks and fans many years ago when I used to write hardware reviews. This included their original NH-U12P, the NH-C12P and the smaller NH-U9B. Back then, I praised them for their high-quality construction, near silent operation, excellent mounting hardware and most importantly – excellent cooling performance. That was over ten years ago, and it seems that Noctua is still very well respected for all the same reasons today.

Their gear has always been pricey compared to the competition, but when it comes to Noctua, you get what you pay for.

Noctua NH-U12S chromax.black

Noctua’s NH-U12S has been out for some time now, and it seemed to tick all of the right boxes for me. It is what Noctua calls a “classic sized” 120mm tower heatsink, designed to be somewhat slim and and sized to ensure compatibility with a variety of systems and motherboard layouts.

For this new Ryzen system, I wanted to try Noctua’s new chromax.black edition of the NH-U12S. Although I don’t mind Noctua’s signature beige/brown fans, I was excited to see their new all-black chromax version. Given the tempered glass window on my Fractal Design C case, I thought the all-black heatsink and fan would look pretty slick and match the look of the system beautifully.

With a matte black coating on the entire heatsink as well as a black NF-F12 fan, the NH-U12S chromax.black heatsink would look at home in any modern system.

Continue reading “Noctua NH-U12S chromax.black Heatsink Review”

Preventing MikroTik RouterOS Bridge MAC Changes

I noticed that my Windows 10 VM kept becoming inaccessible after shutting down and powering up my lab. As part of the power down process, I was cutting power to the MikroTik CRS309 switch, which is the default gateway for the VMs in VLAN 1. After opening a console to the Windows VM I discovered that the network discovery feature was detecting a new network and prompting whether it was trusted. This discovery is based upon the MAC address of the default gateway – sure enough it seemed to be changing after each power up of the CRS309.

After doing some research it seems that this is expected behaviour. The bridge MAC is auto-selected based on one of the bridge ports at boot-up. Because of this, there is a good chance the MAC will change after each boot. If I left my switch up 24/7, this wouldn’t be a problem, but since I don’t, I need keep things consistent.

The MikroTik wiki mentions two options – admin-mac and auto-mac. These two can be used to force the bridge to use a static MAC address. I just selected the current auto-generated MAC to use for this purpose.

You can get the current bridge configuration using the following command:

[admin@MikroTik] > /interface bridge print
Flags: X - disabled, R - running
0 R name="bridge1" mtu=auto actual-mtu=9000 l2mtu=10218 arp=enabled arp-timeout=auto mac-address=4E:A4:50:F4:E7:1C protocol-mode=rstp fast-forward=yes igmp-snooping=no auto-mac=yes ageing-time=5m priority=0x8000 max-message-age=20s
forward-delay=15s transmit-hold-count=6 vlan-filtering=yes ether-type=0x8100 pvid=1 frame-types=admit-all ingress-filtering=no dhcp-snooping=no

I then forced a specific MAC address using the following:

[admin@MikroTik] > /interface bridge set bridge1 admin-mac=4e:a4:50:f4:e7:1C auto-mac=no

And you can validate that the change stuck using the print command again:

[admin@MikroTik] > /interface bridge print
Flags: X - disabled, R - running
0 R name="bridge1" mtu=auto actual-mtu=9000 l2mtu=10218 arp=enabled arp-timeout=auto mac-address=4E:A4:50:F4:E7:1C protocol-mode=rstp fast-forward=yes igmp-snooping=no auto-mac=no admin-mac=4E:A4:50:F4:E7:1C ageing-time=5m
priority=0x8000 max-message-age=20s forward-delay=15s transmit-hold-count=6 vlan-filtering=yes ether-type=0x8100 pvid=1 frame-types=admit-all ingress-filtering=no dhcp-snooping=no
[admin@MikroTik] >

This seemed to have the desired effect. The MAC address is now consistent at every boot up!

Overheating NVMe Flash Drives

I recently deployed an all-NVMe based vSAN configuration in my home lab. I’ll be posting more information on my setup soon, but I decided to use OEM Samsung based SSDs. I’ve got 256GB SM961 MLC based drives for my cache tier, and larger 1TB enterprise-grade PM953s for capacity. These drives are plenty quick for vSAN and can be had for great prices on eBay if you know where to look.

The Samsung Polaris based SM961 is similar to the 960 Pro and well suited for vSAN caching.

Being OEM drives, they don’t have any heatsinks and are pretty bare. As I started running some performance tests using synthetic tools like Crystal Disk Mark and ATTO, I began to see instability. My guest running the test would completely hang after a few minutes of testing and I’d be forced to reboot the ESXi host to recover.

Looking through the logs, it became clear what had happened:

2019-08-16T15:43:26.083Z cpu0:2341677)nvme:AsyncEventReportComplete:3050:Smart health event: Temperature above threshold
2019-08-16T15:43:26.087Z cpu9:2097671)nvme:NvmeExc_ExceptionHandlerTask:317:Critical warnings detected in smart log [2], failing controller
2019-08-16T15:43:26.087Z cpu9:2097671)nvme:NvmeExc_RegisterForEvents:370:Async event registration requested while controller is in Health Degraded state.

One of my nvme drives had overheated! The second time I tried the test, I watched more closely.

Sure enough, it wasn’t the older PM953s overheating, but the newer Polaris based SM961 cache drives. As soon as the heavy writes started, the drive’s temperature steadily increased until it approached 70’C. The moment it hit 70, the guest hung. Looking more closely in ESXi, I could see that the drive completely disappeared. I.e. it was no longer listed as a NVMe device or HBA in the system. It appears that this is safety measure to stop the controller from cooking itself to the point of permanent damage. Since I had no idea it was running so hot, I’d say I’m thankful for this feature – but none the less, I’d have to figure out some way to keep these drives cooler.

ESXi has a limited implementation of SMART monitoring and can pull a few specific metrics. Thankfully, drive temperature is one of them. First, I needed to get the t10 identifier for my nvme drives:

[root@esx-e1:~] esxcli storage core device list |grep SAMSUNG
Display Name: Local NVMe Disk (t10.NVMe____SAMSUNG_MZVPW256HEGL2D000H1______________6628B171C9382499)
Devfs Path: /vmfs/devices/disks/t10.NVMe____SAMSUNG_MZVPW256HEGL2D000H1______________6628B171C9382499
Display Name: Local NVMe Disk (t10.NVMe____SAMSUNG_MZ1LV960HCJH2D000MU______________1505216B24382888)
Devfs Path: /vmfs/devices/disks/t10.NVMe____SAMSUNG_MZ1LV960HCJH2D000MU______________1505216B24382888

Running a four second refresh interval using ‘watch’ is a useful way to monitor the drive under stress.

[root@esx-e1:~] watch -n 4 "esxcli storage core device smart get -d t10.NVMe____SAMSUNG_MZVPW256HEGL2D000H1______________6628B171C9382499"
Parameter Value Threshold Worst
---------------------------- ----- --------- -----
Health Status OK N/A N/A
Media Wearout Indicator N/A N/A N/A
Write Error Count N/A N/A N/A
Read Error Count N/A N/A N/A
Power-on Hours 974 N/A N/A
Power Cycle Count 62 N/A N/A
Reallocated Sector Count 0 95 N/A
Raw Read Error Rate N/A N/A N/A
Drive Temperature 35 70 N/A
Driver Rated Max Temperature N/A N/A N/A
Write Sectors TOT Count N/A N/A N/A
Read Sectors TOT Count N/A N/A N/A
Initial Bad Block Count N/A N/A N/A

As you can see, the maximum temperature is listed as 70’C. This isn’t a suggestion as I’ve come to learn the hard way.

To get things cooler I decided to move my fans around in my Antec VSK4000 cases. My lab is geared toward silence more than cooling so the airflow near the PCIe slots is pretty poor. I’ve now got a 120mm fan on the side-panel cooling the slots directly. This benefits my Solarflare 10Gbps NICs as well, which can get quite toasty. This helped significantly, but if I leave a synthetic test running long enough, it will eventually get to 70’C again. Clearly, I’ll need to add passive heatsinks to the SM961s if I want to keep them cool in these systems.

Realistically, it’s only synthetic and very heavy write tests that seem to get the temperature climbing to those levels. It’s unlikely that day-to-day use would cause a problem. None the less, I’m going to look into heatsinks for the drives. They can be had for $5-10 on Amazon, so it seems like a small investment for some extra peace of mind.

The morale of the story – keep an eye on your NVMe controller temps!

ipmitool 1.8.11 vib for ESXi

Run ipmitool directly from the ESXi command line instead of having to boot to Linux.

I just created a packaged vib that includes ipmitool 1.8.11 that can be run directly from the ESXi CLI. I needed to be able to modify fan thresholds to keep my slow-spinning fans from triggering critical alarms on my hosts. These fan thresholds aren’t exposed in the web UI and I have to modify them using ipmitool. Normally, to do this I’d have to shut down the host, and boot it up using an install of Debian on a USB stick – a bit of a pain. Why not just run ipmitool from directly within ESXi instead?

You can find the vib download, some background, installation instructions and example uses on the static page here.

NSX-T Troubleshooting Scenario 3 – Solution

Welcome to the third instalment of a new series of NSX-T troubleshooting scenarios. Thanks to everyone who took the time to comment on the first half of the scenario. Today I’ll be performing some troubleshooting and will show how I came to the solution.

Please see the first half for more detail on the problem symptoms and some scoping.

Getting Started

As we saw in the first half, the customer’s management cluster was in a degraded state. This was due to one manager – – being in a wonky half-broken state. Although we could ping it, we could not login and all of the services it was contributing to the NSX management cluster were down.


What was most telling, however, was the screenshot of the VM’s console window.


The most important keyword there was “Read-only file system”. As many readers had correctly guessed, this is a very common response to an underlying storage problem. Like most flavors of Linux, the Linux-based OS used in the NSX appliances will set their ext4 partitions to read-only in the event of a storage failure. This is a protective mechanism to prevent data corruption and further data loss.

When this happens, the guest may be partially functional, but anything that requires write access to the read-only partitions will obviously be in trouble. This is why we could ping the manager appliance, but all other functionality was broken. The manager cluster uses ZooKeeper for clustering services. ZooKeeper requires consistent and low-latency write access to disk. Because this wasn’t available to, it was marked as down in the cluster.

After discussing this with our fictional customer, we were able to confirm that an ESXi host esx-e3 experienced a total storage outage for a few minutes and that it had since been fixed. They had assumed it was not related because the appliance was on esx-e1, not esx-e3.

Continue reading “NSX-T Troubleshooting Scenario 3 – Solution”

NSX-T Troubleshooting Scenario 3

It’s been a while since I’ve posted anything, so what better way to get back into the swing of things than a troubleshooting scenario! These last few months I’ve been busy learning the ropes in my new role as an SRE supporting NSX and VMware Cloud on AWS. Hopefully I’ll be able to start releasing regular content again soon.

Welcome to the third NSX-T troubleshooting scenario! What I hope to do in these posts is share some of the common issues I run across from day to day. Each scenario will be a two-part post. The first will be an outline of the symptoms and problem statement along with bits of information from the environment. The second will be the solution, including the troubleshooting and investigation I did to get there.

The Scenario

As always, we’ll start with a fictional customer problem statement:

“I’m not experiencing any problems, but I noticed that my NSX-T 2.4.1 manager cluster is in a degraded state. One of the unified appliances appears to be down. I can ping it just fine, but I can’t seem to login to the appliance via SSH. I’m sure I’m putting in the right password, but it won’t let me in. I’m not sure what’s going on. Please help!”

From the NSX-T Overview page, we can see that one appliance is red.


Let’s have a look at the management cluster in the UI:


The problematic manager is It’s reporting its cluster connectivity as ‘Down’ despite being reachable via ping. It appears that all of the services including controller related services are down for this appliance as well.


Strangely, it doesn’t appear to be accepting the admin or root passwords via SSH. We always get an ‘Access Denied’ response. We can login successfully to the other two appliances without issue using the same credentials.

Opening a console window to greets us with the following:


Error messages appear to continually scroll by from system-journald mentioning “Failed to write entry”. Hitting enter gives us the login prompt, but we immediately get the same error messages and can’t login.

What’s Next

It seems pretty clear that there is something wrong with, but what may have caused this problem? How would you fix this and most importantly, how can you root cause this?

I’ll post the solution in the next day or two, but how would you handle this scenario? Let me know! Please feel free to leave a comment below or via Twitter (@vswitchzero).